How can we help?

Once your order ships, you'll receive a tracking link by SMS or email.

We currently deliver across Kuwait using trusted local couriers like Jaak and Armada.

Most orders arrive within 2-5 business days depending on your location.

We accept KNET, Visa, Mastercard, and Apple Pay. Payments are secured via Upayments.

Your receipt is automatically sent to your email after purchase and available in your account.

Yes, all payments are encrypted and processed through secure payment gateways.

Yes, if it hasn't been shipped yet. Contact our support team immediately through your account.

Each seller follows Fanzia's standard return policy for eligible products within 7 days.

Go to your order history and click "Request Return" on the item you want to return.

Yes, use the "Message Seller" button on the product page for any specific questions.

Most sellers respond within 24 hours during business days.

Contact Fanzia support and we'll help you resolve the issue directly.

Go to Account Settings and update your name, email, phone, or address.

Click on "Security" in your account settings and follow the password reset steps.

Yes, contact support to request account deletion. This action cannot be undone.

Click "Start Selling" and complete the registration with your shop details.

Yes, upload your logo, banner, and write your shop description in the Shop Settings.

Go to Shop Settings → Policies to set your processing times and return policies.

Go to Orders, print the packing slip, and create a shipment through integrated couriers.

You should prepare and ship orders within 3 business days.

Contact the buyer immediately and reach out to Fanzia support for assistance.

Go to Products → Add Product, upload photos, and fill in all details.

Yes, go to Products and click Edit on any listing to update details.

We recommend 3-6 high-quality photos showing different angles of your product.

Sellers are paid weekly via bank transfer after orders are successfully delivered.

Standard plan is 13% and Full Service plan is 23% per sale.

Go to Reports → Payouts to see your sales summary and payment history.

Use social media, add promotions, and ensure high-quality photos and descriptions.

Yes, you can set sale prices and create discount codes in your dashboard.

Full Service sellers get featured on Fanzia's social media and promotional campaigns.

Handmade items, craft supplies, and unique vintage goods are welcome.

Counterfeit items, prohibited goods, and items with unclear photos or descriptions.

Use clear photos, accurate descriptions, respond quickly to messages, and ship on time.

Go to Store Settings → Payouts and add or update your IBAN details.

Currently, each seller account is limited to one shop.

Contact Fanzia support to request shop closure. Ensure all orders are fulfilled first.